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Return & Guarantee

>>Return & Guarantee

At Senzeal, we strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return by aqua.sales@senzeal.com.

>>Product Return Policy as follow:

Note: Every product can be returned within 7 days after received your order.

>>The products are fine, but I changed my mind

Products with no quality-related issues can be returned within 7 days after received your order. For more details on the return policy, please contact our Customer Service.

>>Products with quality problems

We guarantee all of our products are brand new and high quality. If the item arrived damaged, not working or defect, please contact us within 7 days of receiving the product. We will usually resend the products or offer you a full refund.

>>When can I get my money back?

After we received your returned item, we will refund money to you. Please note that returned merchandise needs to be in original packaging and condition, make sure to include all materials, manuals, instructions, etc.

>>What am I allowed to return?
We will be happy to replace any items that have been damaged by our couriers on their way to you or any item that develops a fault covered by the warranty. However, we also allow customers to return entire orders they don't want or return individual products that don't meet their requirements. The only stipulation is that the products you want to return haven't been used, reach us in a saleable condition within 7days of receipt and that you've had your return authorized by us before sending the item back.


>>Who pays the postage costs?
If you want to return an item that's arrived damaged or has developed a fault under warranty, we can arrange for the item to be resent to you and we will refund you. For more details on the return policy, please contact our Customer Service.
If you want to return an unwanted product or order you will need to cover the costs of postage yourself. Since you're responsible for the safe arrival of goods you return to us yourself, we recommend packing the item carefully and using an insured courier service.


>>Are there any products I can't return?
We're unable to accept returns for items that have been made to order. We're unable to handle faulty products purchased elsewhere or those that are outside the warranty period.

 
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